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Shipping Policy

  • Beta Carotene, if in oil form, would be shipped in food-grade, export-worthy metallic cans If it is CWD powder form, it would be shipped in HDPE 25 kg or 200 Kg Drums
  • Order processing time : Most orders require 15-20 days for processing and shipped thereafter.
  • Shipment confirmation : All orders are confirmed by email as soon as we receive an official purchase order from the buyer.
  • Express Delivery : The buyer can request for an express delivery and in this case, we can send the goods by Express Freight. Our preferred logistics provider is Fedex.
  • International Deliveries : Customs is the responsibility of the buyer. Should your customs return your shipment to us, you will be refunded product cost only, not shipping.
  • Shipping Costs : We usually quote CIF prices. In case you need an FOB price, we will mention the Freight charges depending upon the weight of the shipment as per actuals.
  • Returns : Orders over 30 days old are not returnable. Returns must have our return authorization number, and must be shipped to the correct warehouse, not to our office. Please email us for a return authorization number, and the correct warehouse return address. Please write the return authorization number on the outside of the box, and include our order number inside.
  • All returns must be in saleable condition. Shipping is not refundable. There is a 20% restock charge.
  • In case of any clarifications, you can contact us using the inquiry form.

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